Respondo docs

Ticketing system for social media posts

Overview

Respondo uses a ticket approach (similar to Zendesk) to social media. You can filter tickets by status and search them by author name or content.

Sign In

Authentication is handled exclusively with OAuth. This allows users to easily sign in with just one click using one of their social accounts.

Basic navigation

After navigating to the Tickets page of the authenticated brand, you can choose between Open tickets and Solved tickets.

Every time somebody mentions the brand’s handle on any social network that is currently integrated with that brand’s Respondo, a new ticket is created under Open tickets.